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Alternative Dispute Resolution

Alternative Dispute Resolution (ADR) is a way of solving problems without having your dispute determined by a court or a tribunal. ADR might occur without a complaint being lodged with a complaint handling body or a claim being filed in court. ADR could occur after a complaint or claim is made, but before it is finally decided. Sometimes ADR may have to be considered before you have the right to go to a Court or Tribunal to have your claim decided.